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Return | Return(Possibility) | Return Condition |
You have received a wrong product; | Yes | Product is unused, in original unbroken packaging and includes all tags. |
You have received a product that is not as described on the Site; or | For refurbished products, you must return the product within seven (7) days of receipt of shipment. | For electronics, open products will be accepted if different from description or picture displayed. |
You have received a damaged product. | ||
You have changed your mind. | Only in certain conditions. | Fashion. open packaging accepted if the product(s) still has the original tags |
You have a right to return a product within fifteen (15) days of receipt of shipment. | All other Categories. Only unbroken original packages including all accessories. | |
For refurbished products, you must return the product within seven (7) days of receipt of shipment. | Non-returnable Products. Refer to product list in clause 4.2 |
Product Category | Product Types | Max. Repair Time | Max. No of Repairs Before Replacement/ Refund | Action if Repair Not Possible/ Max. Number of Repairs Completed |
Electronics | Mobiles | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund |
Laptops / Tablets | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund | |
Cameras | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund | |
Audio/Video | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund | |
Appliances | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund | |
Electronic Accessories | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund | |
Video Games (Consoles) | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund | |
Fashion | Watches | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund |
Toys, Kids & Baby | Baby Gear | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund |
Toys | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund | |
Sports & Outdoors | Fitness Equipment | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund |
Health & Beauty | Electric Personal Care | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund |
Last Updated: Oct 13, 2023